Frequently Asked Questions

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Frequently Asked Questions *

What products do you offer?

One Eleven & Co. specializes in custom and personalized products, including:

  • Embroidered patches

  • Apparel (shirts, sweatshirts, hoodies, hats, and beanies)

  • Birthday and event packages

  • Personalized gifts

  • Digital downloads and printable products

  • Custom accessories and keepsakes

Simply submit your request through our Custom Order Inquiry page with details about your project, including names, colors, sizes, quantities, and any inspiration photos. We will review your request and contact you with pricing, design options, and next steps.

When will my order arrive?

Delivery dates cannot be guaranteed and depend on the shipping carrier.

Please note:

  • Production time and shipping time are separate.

  • USPS First Class Mail offers standard delivery times but may vary.

  • USPS Priority Mail typically arrives faster with priority handling.

  • Neither shipping method guarantees a specific delivery date.

Once your order has shipped, delivery speed is determined by the carrier.

Do you accept returns?

Due to the personalized and made-to-order nature of our products, we do not accept returns or exchanges on:

  • Custom orders

  • Personalized products

  • Digital downloads

  • Sale or clearance items

How do I place a custom order?