Frequently Asked Questions
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One Eleven & Co. specializes in custom and personalized products, including:
Embroidered patches
Apparel (shirts, sweatshirts, hoodies, hats, and beanies)
Birthday and event packages
Personalized gifts
Digital downloads and printable products
Custom accessories and keepsakes
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Simply submit your request through our Custom Order Inquiry page with details about your project, including names, colors, sizes, quantities, and any inspiration photos. We will review your request and contact you with pricing, design options, and next steps.
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We want you to be happy with your purchase.
Non-custom items may be exchanged within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Because custom and personalized items are made specifically for you, all custom sales are final and are not eligible for returns, exchanges, or refunds. Please carefully review all personalization details, including spelling, sizing, colors, and design selections, before placing your order.
If there is an issue with your order due to an error on our part, please contact One Eleven & Co. as soon as possible so we can make it right.