SHIPPING
All One Eleven & Co. orders are carefully prepared and packaged before shipment. Please allow 4-7 business days for custom items to be created and processed unless otherwise stated in the product description. Larger or specialty orders may require additional processing time.
Once your order has been shipped, you will receive tracking information using the contact information provided at checkout. Shipping transit times are separate from processing times and are not guaranteed.
Please double-check your shipping address before completing your purchase. One Eleven & Co. is not responsible for orders shipped to an incorrect address provided by the customer.
Once a package has been accepted by the shipping carrier, One Eleven & Co. is not responsible for carrier delays, lost packages, or delivery issues. If your tracking shows a delay or indicates that your package was delivered but you have not received it, please contact the shipping carrier directly to begin an inquiry or claim.
If your order arrives damaged or incorrect due to an error on our part, please contact us promptly with your order information and photos so we can assist you.
RETURNS
We want you to be happy with your purchase. Non-custom items may be exchanged within 14 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Because custom and personalized items are made specifically for you, all custom sales are final and are not eligible for returns, exchanges, or refunds. Please carefully review all personalization details, including spelling, sizing, colors, and design selections, before placing your order.
If there is an issue with your order due to an error on our part, please contact One Eleven & Co. as soon as possible so we can make it right.